Avaya IP Office CCC is a contact center solution for small and medium enterprises, providing your managers with both historical reports, and real-time view of the call center activity. Tightly integrated with the Avaya IP Office portfolio, CCC was designed to allow organizations to manage their customer facing department or contact center effectively and improve customer service. Scaling from 5 to 75 agents, Avaya IP Office CCC lets call centers and customer-facing departments of all sizes benefit from the advantages of measuring key performance indicators.

Enables a Supervisor to design and customize their own reports.

The Avaya IP Office Compact Contact Center lets contact centers and customer-facing departments benefit from the advantages of sophisticated call routing, real-time performance monitoring and historical reports across all media types - voice, e-mail, Web chat and Web callback.

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