Compact Contact Center (CCC) is the next-generation multimedia contact center solution. Scaling from 5 to 75 agents, the Avaya IP Office Compact Contact Center lets contact centers and customer-interacting departments benefit from the advantages of sophisticated call routing, real-time performance monitoring, and historical reports across all media types such as voice, e-mail, Web chat, and Web callback.

Enables access to historic reporting for 10 users (or 10 additional users)

New reports which report on combined MS-CRM and Compact Contact Center data through common filters.

Product also known as:

184727, Avaya Activation License, Avaya 184727, Avaya License, 184727, Compact Contact Center License, Avaya Report Remote Feature License