Compact Contact Center (CCC) is the next-generation multimedia contact center solution. Scaling from 5 to 75 agents, the Avaya IP Office Compact Contact Center lets contact centers and customer-interacting departments benefit from the advantages of sophisticated call routing, real-time performance monitoring, and historical reports across all media types such as voice, e-mail, Web chat, and Web callback.
Enables twenty additional supervisors for Compact Contact Centre - Requires IP400 CCC SVR RFA (171994) before additional Supervisors can be added.
Product also known as:
184732, Avaya 184732, 184732