HP Poly MDA500 QD Series

HP Poly MDA500 QD Series smart audio processors seamlessly integrate mixed call environments and make it easy for CSRs to provide a better customer experience. Independent volume and mute controls allow for audio channel mixing to improve customer experience because customers can hear and be heard clearly.
 

AGENTS HANDLE MORE CALLS FASTER

When mixed call environments are integrated seamlessly, CSRs switch easily between desk phone and softphone calls to serve more customers, whether from PC or Mac. Calls are clearer with echo and noise cancellation, Noise @ Work, Anti-Startle and G616 compliance that reduces strain on agents and allows customers to hear and be heard. The customer experience is further enhanced with advanced audio channel mixing that includes agent greeting, call recording, voice notes and streaming audio, all configurable in Plantronics Hub software.
 

MAKE CUSTOMER CONVERSATIONS COUNT

CSRs can't provide great customer service when their is focused on making their equipment work.MDA500 QD Series smart audio processors make connecting to and switching between call sources easy with an electronic hook switch (EHS), available as an accessory, for desk phones, and answer, end and mute controls.

The Plantronics Quick Disconnect (QD) interface allows CSRs to move from one system and quickly connect to another for a seamless workflow. Working in sync with Plantronics Manager Pro—subscription required—conversation analytics help managers balance conversational dynamics to improve customer experiences.

COMPATIBLE AND ADAPTABLE

• Allows customer service representatives to take calls on desk phones or softphones
• Supports Plantronics standard Quick Disconnect (QD) headsets, Plantronics digital QD headsets and Y-training cables
• Two models available: MDA524 QD for Plantronics standard 4 pin QD headsets and MDA526 QD for Plantronics digital 6 pin QD headsets
• Comprehensive desk phone compatibility with electronic hook switch (EHS) integration (available separately)
• Superior noise and echo cancellation
• Backed by industry-leading Plantronics Customer Service

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