Polycom Premier support includes: unlimited telephone support throughout your workday - access to technical support hotline during local business hours, Monday through Friday (excluding holidays); expedited parts - full replacement of all covered failed components are shipped for next business day delivery; software upgrades - major feature and functionality releases; software updates - updates to correct any software errors that prevent your system from performing to published specifications; face-to-face testing with Polycom technical support engineers scheduled during local business hours (except holidays); on-line access - instant access via the World Wide Web to timely product and service information, including technical bulletins, software patches and drivers, and training information.

• Unlimited Telephone Technical Support - Access to our technical support hotline during local business hours (8AM-5PM), Monday through Friday (excluding holidays)
• Advance Parts Replacement - Full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions
• Software Updates - Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required
• Software Updates - Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required
• On-line Support - Access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions
• Test Facility - Face-to-Face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks

Product also known as: